Lennar Corporation Corporate Office

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Lennar Corporation Corporate Office Address

Lennar Corporation
700 Northwest 107th Avenue
Miami, FL 33172

Contact Lennar Corporation

Phone Number: (305) 559-4000
Fax Number: (305) 226-4158
Website: http://lennar.com/
Email: Email Lennar Corporation

Lennar Corporation Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Lennar Corporation Executives

CEO: Stuart A. Miller
CFO: Bruce E. Gross
COO: Jonathan M. Jaffe

Lennar Corporation History

Lennar Corporation is the United States’ second largest homebuilder.

The company was founded in 1954 under the name F&R Builders by Gene Fisher and Arnold Rosen.

In 1971 the company went public under its new name, Lennar, trading on the New York Stock Exchange under the symbol LEN.

In 2006 Lennar’s was at its height of success as a Fortune 200 company and one of Forbes’ America’s Best-Managed Companies.

The housing slump of 2007-2008 hit the company hard, and it posted heavy losses of more than $2.4 billion by the end of 2008.

Today Lennar builds single family and detached homes in 20 states under the names Lennar, Camelot, NuHome, and Greystone. The company has 5,740 employees and had revenue of $5.94 billion in 2013.

Lennar Corporation FAQs

Question 1: What is the phone number for Lennar Corporation?
Answer 1: The phone number for Lennar Corporation is (305) 559-4000.

Question 2: Who is the CEO of Lennar Corporation?
Answer 2: The CEO of Lennar Corporation is Stuart A. Miller.

Question 3: Who founded Lennar Corporation?
Answer 3: Lennar Corporation was founded by in .

{ 23 comments… read them below or add one }

Kwabena Yanzu July 16, 2018 at 1:47 pm

To the honorable CEO Stuart Miller.
07/11/2018

Greetings to Lennar,
To Whom It May Concern
This is Ray also known as “Kwabena Buah Yanzu”. We purchased the Lennar model home including all the items in the model home, located at XXXX Rock Island Road Berewick Victoria subdivision in charlotte NC on Shopton west.
I decided to write you this letter because I feel we haven’t been treated fairly. Please read this to understand my situation here.
This is what happened, whiles we were peacefully enjoying our Lennar home, we received an email from Lennar on 3 consecutive times both my wife and myself with an “ultimatum” saying act now before these smart home equipment offer expires so I called them. The person at Lennar in Californian said set up an appointment so that we will come and install these smart home equipment in your smart home but make sure your internet service in your laundry room panel is working and that is all you need. The email also included eight different Apps I have to download and create an Account so I did that.
After spending all these time downloading and creating all these accounts, now Lennar just say “sorry your home is not a smart home” But I want Lennar to know that saying sorry is not the best way to handle this and I believe Lennar can do better than that for a Lennar home owner. There is a saying that “if you don’t know, it doesn’t hurt”, because we never knew this until Lennar revealed this to us.
I believe Lennar have every right to say we don’t care, but rather Lennar should reconsider this hypothetical situation for just a second. If the Technician who came by to install these smart equipment was able to install all these equipment, then Lennar later found out that, they have made a mistake but those equipment shouldn’t have been installed in my home. Therefore, would Lennar go above and beyond to get these already installed equipment’s back?
This is a good point I am trying to put across to justify my situation in a sense that Lennar should not take these equipment’s away from us because we love them, and also had our name on it among the list already, hence this our lucky ticket. In my opinion, the best thing Lennar could do is by giving us these smart home equipment to install it our-self or at least install two of the equipment for us, as a means of saying sorry to make us feel good. Thank you
Sincerely
Ray

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Hannah Niane June 13, 2018 at 7:33 pm

Unfortunately having read the previously listed complaints, I have similar frustrations about the lack of professionalism of some, but not all, trades who have worked on my house in Merced, California. Lennar Corporate promise of 100 percent satisfaction is questionable, mainly because the project manager and customer service representative are not holding the trades accountable for poor performance.

Please select subcontractors that also have a commitment to excellent customer service before, during, and after the deal. It is unacceptable to hold homeowner hostage to repeated reworks or to have them to miss days from work to correct construction déficiences that should have been caught prior to release of the home. “I am sorry” does not pay the bills. Remember that word of mouth recommendations are the best or the worst marketing that any company can have.

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Mark J. Horn April 11, 2018 at 6:57 pm

We purchased a Lennar home in Winter Garden, Florida nearly 18 months ago. Lennar offered a 12 month Warranty on the new home. While still inside this 12 month warranty, we had numerous repairs made by different trades due to poor craftsmanship. Here it is 18 months later and we are still being inconvenienced by Lennar not having all of the warranty repairs completed!

Lennar’s Customer Care Representatives consistently offer insincere apologies on why they can’t get these repairs completed. Keep in mind that the reason behind warranty repairs is poor craftsmanship from the beginning, and some of the trades that show up to correct the problem do poor repair work that has to be re-worked again!!! We needed the 1×12 stairs trim replaced because it was originally cut way too short at the top stairs riser. The Customer Care Representative that came out to our home to oversee what materials were needed to complete this job wrote it all down on a legal pad. Only ONE item was actually delivered to our home and was dropped off in my driveway instead of the delivery guy asking where we would like it placed! I had to move it inside myself. This occurred in October 2017. We had heard nothing from Lennar until I made a call in February asking why it hasn’t been done. I was told that the Customer Care Rep completely dropped the ball on it, so now we were at square one again. When the carpenters finally came out, they had two different styles of trim, pine and MDF. When they made the repair to the stairs trim, they replaced only 1/2 of the spindles on our staircase. The spindles were mismatched which their carpenters didn’t even realize (these are people in the carpentry profession). Once we informed them, they eventually replaced them so they all match.

We have been dealing with a different Customer Care Rep (CCR) with Lennar, who just like the first, is full of excuses and empty promises. He schedules trades without even having the respect to check with us first. When he does schedule the trades, I’m having to adjust my work hours around theirs! The CCR told us that the painters would be here today 4/11/2018 between the hours of 3:00-5:00PM. They were a no show! This is all after he scheduled them for Monday of this week, which I asked the CCR to have them come by at 4:00PM. Of course they showed up at 3:20PM and I hadn’t made it home yet. Then he schedules for Tuesday for the same time frame. He notifies me that they can’t come out Tuesday and reschedules for today which I just explained never happened!

I urge anyone looking to buy a Lennar home to do a complete and thorough walk through from the very beginning! Bring flashlights, ladders and plenty of blue tape to mark every little thing that you want corrected RIGHT WAY! Lennar wants to close and they will bend over backward to fix items you want repaired PRIOR to closing. If you don’t, good luck waiting on Lennar to fix warranty repair issues AFTER you close!!!

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Ayanna Fletcher November 27, 2017 at 10:45 am

I purchased my Lennar home in June 2016 – Lennar Glen Eagles, White Plains, MD. We complained upon move-in that the concrete slab leading to the backyard was overly slanted. Place a piece of furniture on it..and it leans. We were told, it is supposed to be this way. This was never repaired.

Secondly, I had two outstanding service requests: Replace a door, trim, and painted. The door was replaced, the trim was replaced, but no one has returned to complete the job. This was initially requested in September, 2017.

The kitchen sink was leaking a massive amount of water underneath, Ben Lewis Plumbing was contacted and immediately responded to the request. Upon inspection, Ben Lewis Plumbing identified the problem was the sink was not installed properly, causing water to leak behind, and under the cabinet. I reported this problem to Lennar immediately, and was told on two occasions (with scheduled dates) that a contractor would come out to fix it. However, the representative for the Lennar Townhomes – Ryan Montgomery, failed to schedule these repairs. Not only did he tell me dates and times that a contractor would show, I took off work and lost pay because of it. Now, I reached out to Mr. Montgomery, (who would not take my phone calls) to express my concern and he, unprofessionally, sent me a text message telling me to “create a request”. I created the request, and Mr. Montgomery responded to my email asking me to provide a date for repairs. I did. The date, was today November 27. Mr. Montgomery, quickly responded, stating he would schedule it. However, he has not. Now the repair has elevated, the mold is steadily growing behind the sink, and Mr. Montgomery continues to not adhere to my request. I will continue to attempt to not only contact Mr. Montgomery, but to also contact his supervisor, and persons within Lennar’s corporate office. His lack of professionalism has left a stain on the Lennar name, and I am highly disgruntled home owner. This request needs to be handled immediately.

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Gil Lustig November 6, 2017 at 8:55 pm

My wife and I moved into our Lennar home in June 2017. It has been one problem after another since moving in. We are very disappointed in the quality of house items and poor workmanship in the construction of our home. We are living here four months and from day one, we have had cloudy water coming out of all faucets. The City of Phoenix and the Lennar Plumbing Contractor cannot find a solution. Six days after moving in, a water leak developed in a pipe in the garage wall due to a poor soldering connection. An electrical outlet was missing in the entertainment bundle, but there was an electrical outlet directly behind the laundry room sink. Tile installation and grouting was very poor and we had to have tiles replaced and constant grout repairs. The outdoor garage lanterns are tied in with the entry overhead lights and we cannot leave them on all night because the entry lights illuminate the inside of the house. When the master shower is turned on a dripping sound is heard coming from the wall behind the toilet closet. Four toilets had to be replaced because the enamel was coming off the inside of the bowels. Recently we noticed a hairline crack in the concrete in entry walkway. It cracked even though our house was built on a Post Tension Concrete foundation. The door hinges in several rooms have been squeaking and I had to lubricate them several time since living here. It’s very annoying. The latest problem is with the smoke/carbon monoxide detectors. After 4 months, they began chirping. Last night one in the guest bedroom started chirping and we could not sleep. Customer service removed it this morning and has not come back with a replacement. Tonight the other guest bedroom started to chirp. We called the Lennar Emergency number and are waiting for someone to come and remove all remaining detectors and replace them with new ones before the other two detectors begin to chirp. It’s not the batteries. If I weren’t disabled, I would remove them myself. Very sad. You pay a lot of money for a new home and have all these issues. Very disappointed, and at this moment, I would never buy another Lennar home.

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Julio L. Matta October 21, 2017 at 3:46 pm

To Lennar CEO and Legal Team:

I moved into our new home in White Plains Maryland in July 2015. Since August of 2015, we have been reporting to your representatives in Glen Burnie and here on site Mr. Joel Smooth, that we had a land foundation problem that when it rained the entire grounds around my home would get flooded for three to four days at a time. Since August of 2015, Mr. Smooth and other Representatives of Lennar here at St. Charles, in White Plains have visited our home over 10 times, have witness the flooding of our home front, sides, and backyard after it rained and have advised us since August of 2015 that a proposal was being submitted to have the grounds dredged correctly, put new top soil, which was never done and the home was and is sitting on a slap of hard rock and clay, reseed and put new sod to the entire home because everything was dead because of the flooding of the grounds of my home. Again, this has been reported to your Headquarters and your Representatives more then 15 times since August of 2015, they have visited and witness the flooding more then 10 times since 2015, we have over 25 emails and over 20 pictures of the flooding that was presented several times to Lennar since August 2015 and all the time, all we receive was assurance that a proposal was being worked on to fix the problem. After patiently and respectfully waiting for more then 24 months and receiving in writing from Mr. Smooth that a proposal was being worked on to dredge the foundation of home so the water would not sit on the grounds for days at a time, and in writing that the dredging would be done, top soil that was never placed on the ground would be done, re-seeding and new live sod be replaced, and again after 24 months of hearing and receiving notification that this would be done, on October 10 2017 Lennar did the following. 1) They knocked down part of my fence to allow the bobcat to get into the backyard, and took out all the dead sod from the backyard, 2) Removed all the dead sod from both sides of the home, and 3) placed in from of my home several pallets of new sod to be placed once the dredging, top soil and re-seeding would be completed. Three hours later, the pallets of sod were taken away, the dredging was never done to any side of the home or backyard, the from yard was destroyed with the back and forth of the bobcat, on the right side after they took out all the dead sod, there were electrical and telephone wires left out in the open, and my home was left a shambles and in hazardous conditions. The next day, Mr. Robert C. Dugan, Lennar Representative told us that a problem was found on the proposal and due to weather conditions the project was postpone until further notice. I ask him about leaving my house in a shambles no dredging, no top soil, no reseeding, no new sod, live wires out in the open, and his response was that it was delayed until further notice. Since October 10, 2017 that is the unsafe, hazardous conditions your representatives left my home in and as of this writing the home is still in the same condition. We have not have bad weather. What was suppose to be done and completed after 24 months was started and never completed even though that right across the street where lennar is building a new development what was to be done to my home is being done to all the new homes, and Mr. Dugan just keeps telling us that our project was postpone. After 24 months of waiting, your corporation has destroyed my home, left my home in an unsafe hazardous condition, willingly and negligently without any reason other then malicious unprofessional behavior. Pictures and emails, and copies of proposals detailing what was to be done to the home since August of 2015 are available to prove the unsafe, hazardous, negligent, malicious and unprofessional behavior your Corporate representatives and project managers have left my home. I demand my home be fixed completely, this is noway to treat a client, and a disabled veteran. Since 2015 via your representatives and agents, your corporation has been placed on notice of this deficiency, and instead of fixing it as they have express verbally and in writing since 2015, they just came in and destroyed my home. You can not say you were never notified. I demand my home be fixed immediately.

Your organization has known this flooding problem of my home since 2015, 20 days after we moved in and we have the documents showing that for the past 24 months your organization has been telling us and providing us with copies of the proposals to fix the problem and all they did was destroy my property and left it and never returned.

Julio L. Matta
The Heritage at St. Charles
White Plains, MD 20695
October 21, 2017

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Shannon Thayer October 31, 2017 at 1:42 pm

Mr. Matta,
I represent Great Plains National Bank out of Austin, TX (corporately located in Oklahoma). I’m trying to figure out who I would need to forward my information to introducing our company, loans offered and pricing structure. Any chance you can help me out?

Best,

Shannon Thayer
Mortgage Banker
Great Plains National BNK
512-507-4504
[email protected] gpbanktx.net
gpnmortgage.com/thayer

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Karla Diaz September 28, 2017 at 8:19 pm

RE: Refund of my deposit – Storey Park
To Whom It May Concern,
We are extremely concern with the lack of response and seriousness from your sales office, Lennar, in one of your developments in Orlando, FL (Storey Park).
We were not approved by your subsidiary Eagle Homes after working with the loan officer Sharon Gutierrez since March 18th 1017. Even though, Mrs. Gutierrez explained Mrs. Natalia Morales (sales rep at Storey Park) that we were not approved, she insisted that Lennar will keep the deposit of $3,500.00. With no other explanation, Mrs. Natalia Morales cut all contact with me and my wife. That’s the reason we need to appeal above, since there are many things that we have learned during the process, and should not happened in order to get us approved.
We learned that Mrs. Natalia Morales and Mrs. Sharon Gutierrez recommended us to change from townhome option to a single family home, because they said it was easier to get us approved: from 11936 Sonnet Avenue (Lot 3241) to 11460 Biography Way (Lot 3264)
We learned that when they could not approve us with a Single Family Home that the recommendation was for my wife to change her 1099 status to W2, causing us financial problems, and I won’t start explaining to you the emotional rollercoaster this process has been for me and my family. We have a toddler who now has to be taken care by a babysitter 5 days a week. The money she made as a W2 hardly pays for our child’s care, but we did it because it was Lennar and Eagle Homes recommendation.
We learned that Mrs. Natalia Morales assumed, even though she has several e-mails from Eagle Homes, that we relinquished our loan and for that reason, she was not authorizing the refund minus $250 as contract stated. It was suspended by Eagle Homes, because I was in training and my commission /bonus decreased during that period (you can request to the staff involved to submit to you an e-mail from August 28th 4:35 pm –from Eagle Homes to Lennar directly, to Natalia Morales and previous e-mails too).
During that suspension, as your staff labeled, Mrs. Sharon Gutierrez asked my wife to become W2 employee. After all the process to cover one of your subsidiaries’ requirements the loan was denied due to not “sufficient time at the job” as a W2 employee. Your staff/associates could not get the exception of a policy that you, as lenders, already have. Your staff made us to do this huge change counting only on a small possibility that the underwriter will do an exception to its own rules.
Mrs. Shannon asked Mrs. Karen Morgan through Mrs. Natalia Morales to read more about the case and to refund the deposit. Mrs. Karen never contacted us, neither Mrs. Natalia Morales regarding our deposit. (We do not know who Mrs. Karen Morgan is, since she was never CC or introduce to us)
After exhausting all resources Mrs. Sharon Gutierrez kept in communication with us, at least she answers our calls, saying that she will appeal above Natalia Morales but unfortunately she was not able to CC us per privacy policy (Phone call between my wife and Mrs. Gutierrez – September 13th 2017 – 3:39 p.m.).
Two weeks later we have not heard from Lennar nor Eagle Homes. We need your office in Miami to take care of this issue. We want our deposit to be refunded as soon as possible. For the ones today receiving this email $3,500 may not make a difference in your life, but for us is savings and we want our money back.

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Peter Wang September 25, 2017 at 2:30 pm

To whom it may concern,

On 09/2017 at Fontana, CA Ruben Lopez, a Lennar employee scolded, insulted, was racist and tried to enforce me to sign my client’s walk through inspection. Then Fred Prout, the construction manager pushed me and said, “GET OUT” and threatened to call the police on me.
After the incident I immediately sent an email to Lennar’s customer service manager, but I still haven’t received a response. It seems odd that they wanted me to do a walk through, but ignored all the issues of the property and kick me out. Lennar says that their homes come with a 1 year warranty but it takes them 3 months or longer to resolve the issue or won’t even repair at all. I would like some advice to resolve this issue and hope this helps so that this will no longer happen to anyone.

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Peter Wang September 25, 2017 at 2:33 pm

This Email I sent it by Sat, Sep 16, 2017 at 11:26 PM

To whom it may concern,

I’ve been spoken to Pete and customer care manager William as well about the service representative RUBEN, He is impatient, very rude, always throw horrible attitude in front of clients and me, he’s been threatening my clients and some other homeowners who purchased house at Vista Paseo and Camino Pacific located in city of Fontana California. He always push me as fast as he can while doing the walk through, for example there is one of the house (about a month ago, at the address of 15616 Allspice Ln Fontana, He called me to do the walk through without Appliances(refrigerator, Stove,Washer and dryer haven’t been installed yet), On the 2nd time that he called me for final walk through in one of the NEXT GEN homes, the Washer & Dryer and water faucet all disappeared, I refused to sign off, then he threatened and forced me to sign which is involuntary, I told him several times said that I was not willing to sign, then he showed the attitude of ” DO NOT WASTE HIS TIME”!

Like on 09/14/2017 morning, after he rushed the walk through of Vista HS 254 with me, he always say that he has lots of other jobs to do, so we have to finish this asap. I felt very uncomfortable about everything during the whole walking through process. After that I went to another property besides the Recreation center, what happened was that the homeowner was very confused about water meter, the number that water company came and read was 58 cubic feet, then homeowner took a look at the second day that the number jumped to 68 cubic feet, it means that they used 10 cubic feet water in ONE day, it obviously something went wrong, so I brought RUBEN with me to go over there and take a look, Ruben given too much stories and keep making excuses, then Ruben lost his temper and had an huge argument with homeowner, at that time I was trying to let RUBEN calm down, Do not fight with clients and I called Fontana water company trying to solving this problem, He said DO NOT WASTE HIS TIME, This is unacceptable!! When I was helping RUBEN to calm down and said could you please let client finish what they are saying first, then he became very upset with me and point his finger to my face, he scold and insulted me in front of my clients, I am so upset about what he did to me, it’s horrible.

Meanwhile, there is another guy also from Lennar, he showed his unfriendly face to stop me when he was talking to me, it looks like he wanted to kill me which he was helping Ruben to yell at me, while RUBEN said he wanted call the police to threaten me, I was there waiting him to call the police to come over, After 30 mins I had to leave as I had another appointment with my clients. Then I called William the customer care manager, he told me that Ruben is an excellent employee, after that I told customer care manager William the truth, some of the completed survey your company received that were fake, as your employees were keep asking either me or homeowners to give them all 10s.There are so many homeowners compliant Ruben for what he did to them. Lots of clients told me that Ruben is always rude and racist to them. Only because they do not speak English (at this point I would like to ask Lennar, If we do not have them to buy houses, how can your company GROW so fast?? you understand what I meant, where is all your job come from?) I always help out to solve many small issues, At this time I could not help any more, I wanted to announce those who has been experienced all the suffering, At least 20 homeowners wanted to sign on statement as proof if necessary. Hopefully this mail can get into the right place and reach the top management instead gets to some one who under covers it.

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shawn Mccreary August 22, 2017 at 3:39 pm

I bought my house in October of 2016, since then I’ve had a a lot of problems!
1 I have black mold in several rooms
2 Brick was not installed proplery
3 My fire place has Condenstation
4 Hole under my sink
5 bed rooms get hot
6 Yard has mold due to bad grade (payed to have it inspected)
7 Crack in my celieng
There seems to be a lack of interest in correcting fault building, These problems were reported in the last week of June 17. I’ve been told there scheduling people?

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Melissa May 24, 2017 at 11:50 am

It will be 3 years in August that I purchase my new Lennar home in Homestead, FL. I can say that when I had my original walk-through prior going to settlement there were many unresolved issues with the new build; all of which Lennar went above and beyond to correct within a 24 hour time frame. I work in the construction field and while I am familiar with some construction there are also items that I am not familiar with so I hired my own home inspector (not through Lennar) for the walk through; and he picked up on many things that I did not. I would suggest anyone wanting the exact knowledge of the operating systems to hire their own home inspector to accompany during the final walk through; yes there is a fee but it comes with peace of mind. The Lennar staff that I have dealt with has been nothing but professional and accommodating. I currently have an issue with my storage shed door and frame, it has been an ongoing issue since the purchase of the home. Lennar made several attempts to correct the situation, however the problem still persists; Lennar is having the issue addressed next week with completely different materials then what was used in the past, which should hopefully correct the problem once and for all. I would definitely purchase another home from Lennar and there are avenues you can go through to get issues addressed.

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Terrence Guess May 17, 2017 at 8:32 pm

I purchased my home, brand new from Lennar in Ladson, SC June 2016 and over the course of this first year I have had countless issues ranging from flooring, applicances, framing, landscaping, siding, plumbing, and drywall. When purchasing this home, I expected to have some warranty items to address over the course of the 1st year however, they seemed to be more plentiful than I could anticipate. What makes matters worst is the fact that I have to deal with either missed appointments, quick fixes not working, or the workers damaging something else or what they just finished working on. I have had my kitchen floor replaced twice and my living room floor replaced once due them damaging it while replacing the kitchen floor. I have been lied to about promises made where I had to go back and show them proof of what they promised me in order to make them make good on the promise. They have attempted to make up for things by upgrading my countertops however, after that was done, I’m right back to missed appointments and scheduling discrepancies in which inconveniences my family yet again. I have wasted countless hours of comprehensive leave from work, to spend at home to not have issues fixed after they were scheduled weeks in advance. I am completely dissatisfied with my experience with Lennar at this point and I wish I never purchased a home from them. It really makes me question the quality of the home I bought based on the worker that have entered my home. I have had a flooring worker bring his entire family to my house while working on my floor. His wife was helping, his daughter was in and out of my house, his son was in one vehicle in my front yard, and who I assume to be a grandmother was in another vehicle with a toddler…. Very unprofessional. Not to mention, the work that he did needed to be readdressed. I have dealt with the warranty director Tyler Salser who has had some good moments and bad moments. At this point, I need to speak to someone over him however, I have been having trouble determining who that is. This entire ordeal needs to be addressed and rectified as soon as time permits. A home buying experience should be a happy and pleasant one….. Ours has been a nightmare!

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Nelson Mora May 5, 2017 at 9:55 pm

5/6/2017
Early this morning it was raining in Lakeland and our yard looked like a swimming pool.
The waters hight was about 1 inch below our sliding glass doors. Only two of the four gutters installed on the Lennar units opposite us were affective in keeping water away from our units.Those are the ones that were installed on the three bedroom end units. The two gutters that were installed on the two bedroom units only aggravated the situation and were ineffective. The water that was coming out of the downspouts of the two ineffective gutters and was cascading over the retaining wall and into our yards. It looks like Niagara Falls. Please have these two ineffective gutters removed before the next rainfall because they are making a bad situation worse. We would like for you to supply us with a timetable on when the work will start on:
1. The repair of the retaining wall which failed and water was coming from it like a spickit.
2. The installation of the French drainage system.
3. The gutters that are to be installed on the ends of our unit.
4. The privacy fence that’s to be erected between our units and the units opposite us.
We do not understand what is taking so long? Communication from Lennar is virtually inexistent. The Lennar builder and the knownologists are clueless and have no answers to our questions. We need the name and a contact number of the Lennar representative in charge of these projects who could answer our questions. The Lennar Corp. builds
quality homes and has a reputation to live up to. This is the primary reason we purchased a Lennar home. Please don’t let our pleads land on deaf ears. We just would like to enjoy the investment that we made in this beautiful Lennar home without the stress that we may be flooded out of our homes with the next rainfall.
“Thank You!”
Sincerely,
Nelson Mora

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Von Harmon April 29, 2017 at 3:02 pm

Compared to the complaints I have read so far my issues seems insignificant. I purchased this house brand new in Nov. I tested everything I could think of except the one thing that I didn’t..the doorbell. It would seem that several people have stopped by my brand new house and rang the door bell……several times. Thinking that I wasn’t home since I didn’t answer, they left. But I was home. The problem is that you can’t hear the door bell unless you are on the main floor of the house. Translation, if you are upstairs or downstairs, then you have no way of knowing if someone is at the door. I requested that the company put in door chimes on all floors so that you can actually hear when you have someone at the door. I was told that the door bell was hardwired during the build and that there was nothing they could do about it but I could consider purchasing a wireless door bell system out of my own pocket. Seriously! I paid 500K for this house and at the very least Lennar should be willing to put in a doorbell that can be heard throughout the house. Who does that. This was suppose to be my forever home, but as soon as the market stabilizes, I’m selling as fast as I can. Talk about time and energy wasted not to mention money.

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Sylvia Shortt April 19, 2017 at 1:41 pm

Well, our year is coming up, and we still have outstanding issues with Lennar. If someone would come out to our home to actually see what we are concerned with, that would be great. No one seems to really care once you have moved into your home. My neighbors are all fed up with Lennar as we are. I could ramble on and on, but I’m so angry right now that I better watch what I say! Now, the excuse is the drought!!!!!! Our issue has been going on well before that!!!!!!!!! Any stupid excuse Lennar has doesn’t fly with us. We hoped this would be our last home, but it’s turned out a disaster. We are embarrassed how our yard looks, but yet……we have to pay maintenance fees. This is soooo wrong. We need some action ASAP on our issues. The Knowologist is a joke!!!!! We need someone way higher up to assist us!!!!!!!

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Richard Norton April 12, 2017 at 5:09 pm

Have a crack in concrete of back porch which is getting worse causing a drop in a corner post and a bend in board along one side in ceiling of porch. Home is under 10 year warranty. This was reported by original owner about 5 years ago and nothing was done then. This crack is dropping and getting worse. Also getting drywall cracks at corners of a bedroom door an a window close to this porch, as well as a crack in drywall above the entrance to the laundry room. Would like to have your representative come and inspect these issues. Thank You, Richard Norton 720-408-XXXX Thornton,Co 80602

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Jennifer Ferrer March 11, 2017 at 8:20 am

I do want to make sure that the corporate office sees my complaint but I also would like to make sure that they do something about it and not just let it sit in its inbox. I also want to make sure that not a secretary or monitor of this inbox addresses the issue with the same like they do to all other home buyers with we are truly sorry however we regret to inform you that unfortunately there is nothing we can do. As a corporation you should not also be to obviously make a profit but what would mostly stand from and other builders is your customer satisfaction. We are realistic and understand you can’t be able to satisfy everyone because that’s just life and you are also looking to profit from your homes. But when you have a new family of 8 going to be blended and is looking for that perfect home why can’t you help. Especially when the soon to be wife has severe medical issues, 2 children with special needs out of the six, the soon to be husband has excellent credit and is a veteran. How can you say there isn’t anything we can do and good luck elsewhere which mind you came from one of your VPs so says well he doesn’t meet with clients that’s not his job. How could a company that is supposed to be so grand like you say and do such a thing just to make the most profit possible. On top how can you do this to a veteran who served his country. How can there be no compassion. You all VPs, CFO, CEO, etc… were all in a place onetime of buying your dream home and having a family and of course climbing up that ladder. Is this how you would have wanted to be treated? Is this how you want your children, brothers and sisters, parents grandparents to be treated. Where is the attention and compassion? This is what is going to really distinguish you from other builders and bring you to #1. But your company has failed to show any of that to us and instead had added an additional 8,000 to a lot premium that realistically should have no premium and that most importantly was told to us had no premium. I’m not going to go further in providing you with the remainder of my complaint whereas I would like to have someone in corporate office who can do something and is willing to be compassionate and help us to contact me. I do not want to receive a call from someone who has to say well I have to talk to my boss and so forth. It would greatly be appreciated if you can find that time in your very busy schedules to hear a client out and attempt to really assist. My number is 813-918-XXXX.

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maggie December 12, 2016 at 1:19 pm

i am at SE 34TH AVE HOMESTEAD FL THE CENTRAL AIR COMPANY said the coil inside the unit need to be replaced from what i know i purchased a brand new house please i need an answer ASAP my number 786-267-XXXX. M.P.

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Edward Sepiol December 6, 2016 at 7:42 pm

November 11, 2016
Dear Mr. Spencer
We purchased the Lennar Columbus II home in July and moved from Indiana at the end of August. Since then we have been trying to get an unsatisfactory issue resolved with a less than a favorable outcome.
It is unfortunate that this issue had to be directed to you, however, we are requiring a different result than what we have previously been given and felt that you should have firsthand knowledge of the situation so that we could hopefully get a more positive resolution to the problem. To further help you understand this regrettable situation let me give you the scenario.
The granite in the kitchen and master bath is of very poor quality to say the least. We have had granite in previous homes and know that granite comes from different stones and sometimes the stones are less than perfect. However, this particular granite is of such poor quality that we question how it could have ever been cut and installed to begin with! None the less, we are the unhappy owners of this horrible piece of stone. After asking to have the granite replaced because it is so unsatisfactory and told that would not be done because the “granite man” says that is just the way it is, is a very poor resolution to the ugly granite in our retirement home.
There is no luster at all to the granite. It looks old, scratched, unpolished and water spotted, not to mention the several chips that have been found so it, therefore doesn’t have a smooth feeling. After having a granite expert that we consulted come in to take a look, we have been told that it is definitely of poor quality and should not have been used to begin with. Given that fact that it was installed anyway with no chance of having it replaced leads us to this letter.
We have asked that the granite chips be repaired and that it all be cleaned and polished with a long term impregnating sealer. We were initially told that it could be polished and now have been advised that this process wouldn’t help!!! What if we insist that this cleaning and polishing process be done anyway? Especially since we are only asking for that rather than asking to have it replaced. Because Lennar used granite of such poor quality, should we really be expected to not find issue with it?
So, as it stands, we have given up the hope that it could be replaced with a much improved piece of stone. However, we don’t feel that asking to have it properly cleaned, polished and sealed is a huge request!! If this process keeps Lennar home buyers a little happier, we can’t imagine why this is such a big issue.
We cannot afford to replace the granite ourselves and don’t really feel it is our responsibility to do so. Lennar’s standards of poor quality in their homes has since we moved in, is talk of the community. Such a shame since the aesthetic area of Heritage Hills is and of itself, lovely.
We anxiously and hopefully await your response with a decision that we think is acceptable!
Thanks in advance for your time and consideration.

Mr. and Mrs. Edward Sepiol

TO WHOM IT MAY CONCERN:  (Expecting Kevin Spencer)

It has been several weeks now since we sent our initial e-mail voicing our complaint about the granite in our new home.  As of this date, we have yet to hear from anyone regarding this issue.  It, once again, reinforces the fact that Lennar isn’t too concerned about the resolving the issues in their homes.  How long does it take to have someone, other than the people we have already dealt with by going through the regular channels for repairs,to respond?  We had hoped to come to some resolution by now.  

STILL WAITING………………………………………..

We have sent the letter again in the form of an attachment for your review.

Mr. & Mrs. Ed Sepiol

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Leslie Caro September 27, 2016 at 1:23 pm

To whom it may concern,

Our warranty expires September 29, 2016 and I want to express my feelings with the workmanship going back to the first initial move-in. I understand things happen due to the settling of a new home. But when we’re having cracks in the walls and ceilings, cracks around the stripping of the windows, cracks in the caulking/grout of the vanities, tubs and showers and we’re being told it’s not covered within the first year warranty…..this is UNACCEPTABLE! We have lived in two other homes that were much older than this home (one was 25 years old and the other was 17), and we NEVER had to replace the caulking around our bathroom vanities due to cracking. We had the home inspected by a qualified, reputable company, and even the inspector said that the grout in the showers/tubs needs to be REPLACED (not just repaired) because it is cracked, and not doing so will lead to leaks and mold. To me, if this happens in the first year, it is not just routine maintenance; it is either sub-par materials or shoddy workmanship. We expect all the damaged caulking/grout to be replaced/repaired and all the cracks in walls/ceilings to be repaired ASAP!

Leslie Caro
Lewisville, Tx
75056

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Ruth Allen July 5, 2016 at 12:36 pm

We have been in our Lennar Home in southern California for 3-1/2 years and our white Thermafoil cabinets in kitchen have melted above the stovetop and double ovens. We had a water main leak/break going to house this past Sunday. Called after hours phone number, they got us in touch with plumbing subcontractor who wouldnt give us name of his company, and neither would Lennar. He wouldn’twouldn’t stand behind his shoddy work and said it was only guaranteed for 1 year. Huh???? Not only that, my husband works in water industry and said he didn’t even think inspector looked at it. It was binded so tight that it was hanging on by a thread right where it goes into copper pipe. Several big rocks were also pushed up against, along with their food trash.
I called local Lennar office.and they are very sorry but I need to fill out a form. I will noy recommend.Lennar to anyone. I am, however, going to file a small.claims against the plumbing contractor, once I find out what company
Its not a secret Lennar!!!!!

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James September 24, 2014 at 5:53 pm

Hello,
I am trying to get in contact with someone about my $500 earnest money deposit that has not been refunded to me after I cancel my contract and was authorized a refund by people at the Lennar office. We contracted to purchase a home at the Cambria development in Murrieta Ca with Rosalie Dufresne in early June of 2014. We had to cancel the purchase agreement well within the time limit given by Lennar and was granted authorization to have our earnest money deposit refunded. It is now almost October, 2014, four months later and we have not received our refund. We have tried getting in contact with Rosalie and when we have talked with her, she said she had to call the home office, but we have not received our money. I finally found some of the corporate info and will continue to write more emails until someone takes care of this issue. I mean really, $500.00 cannot mean that much to a company of this size. I would appreciate someone getting back to me.
Thank you,
James

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